Columbia Club Inc.

Director of Membership

Shift: Full time

Columbia Club, a private city club established in 1889, on Monument Circle, offers an opportunity for those seeking to join our dedicated team. With 20,000 square feet of state-of-the-art meeting and event facilities, en-suite guest rooms, and multiple dining rooms, Columbia Club provides a unique and distinguished experience. Complemented by member services and a Health & Wellness Center, the Club embodies excellence in every aspect of city club life.

Job Responsibilities:

• Developing membership marketing plans, public relations programs, and strategies.
• Assisting in developing and maintaining an atmosphere that will distinguish the Club in a positive manner when compared to other area clubs.
• Maintaining an active CRM (Customer Relationship Management) software database.
• Organizing and hosting prospective member site visits and events at the Club.
• Engaging in member strategy planning, including communicating with existing members for referrals, and developing relationships with realtors, and other DC businesses.
• Understanding and following the bylaws, rules, membership process, and fee structure.
• Assisting applicants for membership through the application process and requirements.
• Developing new member events and membership retention plans.
• Maintaining a professional demeanor.
• Attending major Club functions.
• All other duties as assigned by management.

Qualifications:

• Proven sales ability. Previous experience in club membership sales is a plus.
• Excellent interpersonal and member service skills.
• Well-spoken and professional, with a warm inviting presence.
• Organized with excellent attention to detail.
• Competent proficiency in Microsoft Word, Excel, PowerPoint, and similar software. Experience with Club Essential software is a plus.

• Ability to work 100% on-site (non-remote).

Work Experience:

• Minimum 2 years of experience in a private club or hospitality business preferred.

Compensation:

We offer competitive hourly rates and outstanding benefits, including health insurance (available after 60 days), 401K (with a 4% match after six months), paid time off (PTO), educational opportunities, the potential for career advancement, and a positive work environment centered around teamwork, professionalism, learning, and excellence.

Overtime and Job Requirements:

· Must be available and willing to work a flexible schedule

· Must be available to work some weekends and holidays

· Overtime is required on an as-needed basis