Columbia Club Inc.

Restaurant Manager 

Columbia Club, a private city club established in 1889, on Monument Circle, offers an opportunity for those seeking to join our dedicated team. With 20,000 square feet of state-of-the-art meeting and event facilities, en-suite guest rooms, and multiple dining rooms, Columbia Club provides a unique and distinguished experience. Complemented by member services and a Health & Wellness Center, the Club embodies excellence in every aspect of city club life.

Job Responsibilities:

Staff Management & Scheduling

• Hires, trains, supervises, schedules, and evaluates restaurant staff.
• Conducts pre-shift meetings to relay information, policy changes, and updates to personnel.
• Provides reports on employee hours, schedules, pay rates, job changes, and tip pools, etc.

Operations & Service Standards

• Plans restaurant setup based on anticipated member and guest counts.
• Supervises restaurant staff to ensure proper service, assisting with orders when necessary.
• Confirms that side-work and cleaning of all restaurants and storage areas are completed.
• Designs floor plans in accordance with reservations when needed.
• Monitors and maintains inventory of restaurant essentials, ensuring proper storage and accountability.
• Oversees and accurately updates Wine Society. 

Guest Experience & Issue Resolution

• Checks table reservations and maintains the reservation system.
• Serves as the liaison between the restaurants and kitchen staff.
• Receives and resolves member/guest complaints regarding food, beverages, and service.
• Develops and implements marketing programs to increase restaurant business.

Financial Management & Reporting

• Manages restaurant budget, monitoring labor and supply costs to meet financial goals.
• Supervises revenue control systems.
• Produces daily or meal-period revenue reports from the point-of-sale system.
• Oversees the restaurant budget.

Continuous Improvement & Strategic Development

• Makes recommendations for improving dining room service procedures and layout.
• Develops and updates policy and procedure manuals to enhance quality and cost control.
• Implements ongoing initiatives to increase repeat business and revenue growth.

Job Knowledge:

• Food and beverage cost controls and operating procedures.
• Wine, spirits and bar operations.
• Strong interpersonal and organizational skills.
• Polished, professional appearance and presentation.

Licenses and Special Requirements:

• Food safety certification
• Alcohol Permit & certification