Columbia Club Inc.

Position

Part Time Restaurant/Banquet Server

Job Summary 

Provide food and beverage service to club members and guests.

 Job Tasks 

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Distributes food and wine menus; answers questions.
• If local water conservation laws permit, fills glasses with ice water; answers questions and suggests menu items.
• Takes members’ and guests’ orders; suggestively sells food and beverage items, if appropriate.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
• Presents the bill.
• Handles all cash and credit card charges as prescribed by standard operating procedures.
• Keeps tables, dining room and bus station areas clean.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the dining room captain (dining room supervisor, dining room manager or outlet manager).
• Turns in signed tip declaration form weekly.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by dining room or outlet manager.

Qualifications

1.            Ability to effectively learn to use a Point of Sale System

2.            Ability to suggestively sell items and answer questions.

3.            Maintain cleanliness of the dining areas

4.            Verify prices and accuracy of checks and process payments

5.            Ability to apply common sense understanding to carry out detailed buy uninvolved written or oral        instructions

6.            Ability to print and speak simple phrases and sentences

7.            Ability to effectively present information in one-on-one and small group situations to guests and 8.     other employees of the organization

8.            Ability to read and interpret documents such as safety rules, operating and maintenance                instructions and procedure manuals

Certifications and Licenses

1.            Indiana State Liquor Permit

2.            Indiana State Alcohol Awareness Certificate

Work Experience

1.            Prior fine dining experience preferred

Competencies

1.            Ability to answer questions and explain dishes or food items

2.            Proficient in Wine service

3.            Ability to maintain pleasant demeanor with guests and coworkers during high volume times

 Work Environment

1.            Fast paced

2.            Stressful

 Overtime or other aspects of the job

1.            Flexibility in schedule may be necessary as required by business level.

2.            Overtime is required on an as needed basis

Reports to

Restaurant Manager

 Supervises

No supervisory duties are included in this position